For Taxi Reservations
Our taxis are smoking free, as mandated by Colorado law.
We Abide by the Following Colorado Laws:
Drivers must accept, and transport where directed, any orderly person/party unless previously engaged. A taxicab may not carry more passengers than the vehicle is designed to seat. Drivers may refuse to transport freight or animals, except service animals (any guide dog, signal dog or other animal trained to work or perform tasks for a person with a disability).
We have the most advanced reservations, dispatching and routing system in the industry. Our systems and controls allow us to provide the safest, quickest and most reliable service possible to our customers.
Our cutting-edge, GPS-based system uses DDS (Digital Dispatch Systems), a leading technology in our industry, which allows us to dispatch a vehicle to any location in our service area at the touch of a button. It also allows our dispatchers to see exactly where our vehicles are located, allowing call takers to tell our passengers with great accuracy how long it will take for their taxi to arrive. These systems, combined with our knowledgeable drivers, allow us to reduce response time and enhance customer satisfaction.
We have also developed numerous processes for facilitating the flow of information between the reservations center, dispatch, and drivers, which is essential to the success of a taxi service. Our system enables dispatchers to easily contact drivers via in-cab mobile data terminals, so they can instantly send directions, traffic updates and other important notices to keep drivers informed and aware.
Our centralized call center system which is open 24/7 processes 1.6 million calls and dispatches 1.5 million trips per year. Our call center is staffed with knowledgeable, polite, professional personnel who are trained in area locations and expected fares. When agents complete the reservation process, the information input into the computerized reservation system is instantaneously forwarded to our dispatchers and drivers.