For Taxi Reservations
Our taxis are smoking free, as mandated by Colorado law.
We Abide by the Following Colorado Laws:
Drivers must accept, and transport where directed, any orderly person/party unless previously engaged. A taxicab may not carry more passengers than the vehicle is designed to seat. Drivers may refuse to transport freight or animals, except service animals (any guide dog, signal dog or other animal trained to work or perform tasks for a person with a disability).
In everything we do, we have a philosophy of delivering superior performance. We are committed to providing safe, reliable, on-time taxi service, and we train our drivers to take care of each customer, providing each one with a safe, comfortable and pleasant experience.
Our drivers are courteous and helpful toward our passengers. They are trained to listen actively to customer needs, and expected to treat them with courtesy and respect. We count on them to display a positive attitude, handle baggage carefully, and maintain our dress code and our standards for clean, well-maintained vehicles.
We work hard to ensure that our phone personnel are polite and well-trained, too. We strive to take excellent care of each caller and make sure reservations are entered accurately. We use the most sophisticated dispatch and reservation systems in our industry, and have developed efficient processes to ensure good communication between the call center, dispatchers and drivers. Our call center operates 24 hours a day, 7 days a week.
Northern Colorado Yellow Cab is committed to providing the best service to our customers. We constantly strive for improvement through the use of customer feedback as a gauge to learn what we are doing well and in what areas we can improve. We share commendations with our operators and employees and show recognition for exemplary work. We also listen and document complaints from our customers, devise solutions to ensure the same issues do not resurface in the future, and provide customer follow up to ensure their concerns are being addressed.